RETURN POLICY

A notice requesting material to be returned must occur within 30 days of shipment.  A return materials authorization number (RMA) will be issued by Hexagon’s parts department and is required prior to material being returned.  Material must then be returned within 30 days of issue date.  The RMA number must be noted on all paperwork and labels for return.  Shipment to Hexagon without an RMA number may be refused.

Material returned for reasons other then quality issues will be subject to a restocking fee of $50 or 10% of the net price, whichever is greater.  After 60 days, no product will be accepted for return.

Returned product will be inspected and credit will be issued except where an item is damaged, incomplete, or not in the original packaging.  Specials, or non-standard assembled products, are non-returnable.

For questions regarding a return please contact us at:

Phone: 248.449.9500

Fax: 248.449.7438

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

TRAINING CLASSES CANCELLATION POLICY FOR ALL LOCATIONS

Confirmed class registrations cancelled later than 5 full working days prior to  the commencement of the seminar will be billed 50% of the course fee.

Confirmed class registrants who fail to attend the seminar will be deemed a no show and billed the full amount of the course.